To Real Estate Service Providers
We work with real estate service providers to improve their service delivery to their clients.
- Benchmarking – measure current performance*
- Organisational design – defining organisation skill sets and targets
- Organisational change – aligning the organisation to improve service standards
- Reporting – ensuring that reports produced for clients are relevant, accurate and timely
- Achieving increased professionalism and enhanced client relationship management
- Transferring knowledge and techniques to client-facing staff
- Increasing the quality and quantity of client prospects
*CASP-R uses fmPROFILE, a tool developed to measure the performance of an FM provider or in-house FM department across the key aspects of FM services such as strategy, performance management, procurement, information management, customer services, etc.